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Ordering Instructions, 
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Sorry for the Extra Step to our number.
A requirement of our card processing company

To Accept the Terms and Conditions of the "Precision Tandems Purchase, Returns and Exchange Policy" below.

Precision Tandems Purchase, Returns and Exchange Policy 

By clicking on the "I Agree" button above, placing an order and providing credit card information, I hereby authorize Precision Tandems to charge my credit card account for items ordered plus any applicable shipping, handling and insurance amounts whether said information was provided via telephone or email and further agree to accept the terms and conditions below.

NO RETURNS after 30 days of the original ship date or on special order or drop-ship items.  No exceptions.  Please don't ask.  No returns on international orders.

All items will be refused without a return authorization number.  Write or call for an authorization number and clearly mark it on the outside of the package.  Return authorizations are valid for 7 working days.  We are only 5 days or less away via ground shipping, from anywhere in the lower 48 states.  Include a note or any associated email correspondence in the returned box with your name, address, contact information and a statement describing the reason for the return.  We need to receive the goods in a timely fashion for return to the suppliers or to resell.  

A 15% restocking fee applies to all returns accepted by Precision Tandems, the same rate used by our suppliers.  The only exceptions to restocking fee application are non special order sizing exchanges of gloves and jerseys or should we mistakenly send the wrong item.

Shipping charges are non refundable.  Should promotional 'free shipping' be involved from us to you, 'normal shipping and handling' expenses are subtracted from the refund amount whether the returned item is in new condition or defective and is applicable to both domestic or international sales.  All return shipping charges are borne by the customer. 

Items must not have been installed, used nor worn and they must be in the original package in "new" salable condition with all original documentation factory attached.  Original packaging must appear new and should never be used as the shipping box.  All licenses, manuals, accessories, and any other complimentary items must be included.  Special order items are defined as those not normally stocked by Precision Tandems including all drop-ship items.  

Sales on Discounted Items, those on Close-Out, Promotional Items, Tandems (new or used), Clothing of any type aside from sizing exchange, Trailer Bikes and Racks to haul tandems, are final with deposits on same being non refundable.  Refunds are generally processed within 3 business days of receipt of allowed returned goods accompanied by a valid return authorization.  Refunds are to the original purchaser only and may be by check or via credit card at the discretion of Precision Tandems.  

Please note that Precision Tandems does not have a satisfaction guaranteed policy therefore items that have been opened, installed, worn, and or have been used may not be returned.

Defectives:
You may request immediate replacement of a defective item by reordering and paying for the item or you may wait for Precision Tandems to receive and evaluate the returned product.  However, before returning a questionable item, please eliminate the possibility of operator error to save time and an unnecessary second shipping/handling charge to yourself.  Such simple and preventable errors include but are not limited to plugging chargers into the wrong port of the device, not fully plugging batteries into gloves, lights, or intercoms, not plugging chargers into 'live' outlets, etc.  

Refused Orders:
Should delivery of an order be refused for any reason, the order is subject to a 15% restocking / return / handling fee, shipping costs both to you and back to us, shipping costs from sending the item back to our vendor plus the vendor's restocking fee if the item was a special ordered and or a drop shipped.  

Warranty:  
Most products we sell come with a manufacturer's warranty.  If the product has been used, please contact the manufacturer directly to learn of the coverage period and their repair or replacement policy.

Damage:  
Safe delivery of a shipment is the responsibility of the carrier. If the box appears damaged upon arrival and you are dealing directly with a delivery person, include a note stating such on the shipper's proof-of-delivery paperwork such as "acceptance subject to inspection."  Inspect your shipment within 48 hours and promptly notify us and the carrier should damage exist.  Should you  receive a damaged product or item, save all packing material and boxes, necessary to file a valid claim.  An investigator contact you to arrange for an inspection of the damaged item.  By discarding packing material and box(s) or failing to meet with the carrier's investigator, you have voided any possible claim and by such action or inaction agree to keep the damaged item and accept it as is without free replacement.  Thankfully damage is an extremely rare occurrence.  

Items Sent By Us In Error: 
We take great care to ensure that the product shipped is exactly that as ordered.  We acknowledge however that there will be rare occasions when products may be supplied by us in error.  We accept the return of such items only if they are unopened and in their original condition.  We will promptly exchange the incorrect item with that as ordered.

Exchanged Items:  
We advise customers to choose carefully when purchasing.  We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition and that they are returned to us within 14 days of purchase. All costs, associated with the return of the item to us, are the responsibility of the customer.  Further shipping charges will be incurred for shipping the replacement product.

Privacy Policy:
Any and all information collected on this site is for the sole use of Precision Tandems.  We never sell your information to third parties or send unwanted e-mails.  

Disability/Liability Waiver:
By purchasing a product from Precision Tandems you agree to not hold Precision Tandems or it's manufacturer's responsible for product failure resulting from misuse, abuse, crashes or incorrect installation.

Catalog Pricing & Updates:
All prices on this website are subject to change without notice. We do our absolute best to keep information current and accurate but cannot be responsible for typos, catalog pricing errors or availability. All orders are subject to acceptance by Precision Tandems.

Miscellaneous:
Tandem prices do not include shipping, dealer freight, assembly, nor applicable taxes, if any. Shipping rates for single bikes are
less, and more on triplets, quads, etc.

Domestic Shipment:
Please allow 2-10 working days for delivery. You will be promptly notified of any delays in the shipment leaving our location.

International Shipment:  
All quotes and prices listed are in U.S. dollars.  We accept Visa or MasterCard on some small orders with known and repeat customers.  Money Wire Transfers are required on international orders of size and with new customers.  Shipping costs are actual charges by the USPS including their pickup or a drop off fee. To help you, we do not charge for form completion, nor restriction and prohibition research. Please allow at least 5-10 working days for delivery to your local customs. Many orders are processed by customs promptly and others take a few days.  The customer is responsible for any customs, duties, taxes, or brokerage fees that may be applied on your end. There are no taxes in our prices and we do not collect any taxes or customs fees nor can we predict or know what those amounts might be that you may be responsible for on your end.  It is your responsibility to do any research associated with additional costs over and above those directly related to shipping/freight if you view these import expenses as a concern.  A typical 3 pound order to the UK, Australia, or New Zealand seems to run about $65.  Complete 2 seat tandems can usually be shipped for $500 - $600.  No returns on international orders.

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